Pro našeho významného klienta, výrobní společnost, se zaměřením na výrobu tlumících prvků do automobilů, hledáme vhodné kandidáty na níže uvedenou pozici.
The Customer Service Engineer is the internal contact point for a group of customers. She/He coordinates projects and assignments between departments and support the account manager in customer related activities.
Ensure account profitability:
Identifies and drives technical changes to improve account profitability
Supports activities in quotation phase, including cost analysis and optimization.
Maintain full OE Service (consolidation (standardization), cancellation of obsolete parts, new setting releases, packing, technical aspects ….)
Manage customer warranties.
Ensure customer satisfaction:
Performs or coordinates timely execution of specific customer orders including supply of prototypes and/or ridework
Initiates, controls and coordinates engineering changes related to his customer
Coordinates and/or supports resolution of technical, logistic, quality, financial, manufacturing, and/or purchasing issues related to his account
Support Account Manager:
Maintains customer documentation, including partnumber list, customer specific requirements, order books
Organizes customer visits and audits
Takes specific responsibilities as defined within the CBU
Technical understanding of drawings and engineering specifications. Ability to discuss engineering changes with customer and understand implications of changes (design, process)
Ability to manage projects and drive resolution of tasks in a cross functional environment, either as leader or team member
Fluent in English. Knowledge of German desired but not required.
Strong communication skills and customer minded attitude.
Ability to travel for short periods (other facilities in Europe, customer visits in Europe)
Good knowledge MS-office package
Willing to learn and develop himself towards higher achievements
Experience in automotive industry preferred